2xAV™ Plug-in for RealPlayer®
Help with 2xAV Installation
 Product Details Support
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Occasionally problems occur with the installation process. The information on
this page should resolve these issues. We'll start at the beginning and work through
some common issues.
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| Do you have the most current version of the 2xAV
Plug-In? |
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Check the following links to verify you have the most recent version of
the plug-in.
http://www.enounce.com/real/2xav/download.php |
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| Did InstallShield run? |
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No: |
Confirm you are running on a Windows95, Windows98, WindowsNT, or
Windows2000 system. |
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Yes: |
see below. |
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| Did InstallShield complete successfully? |
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No: |
If the installation while InstallShield is running, you may have to
reboot your system and run the installation again. Unfortunately this is a known
problem with InstallShield and occurs when multiple installations of software (any type)
are performed using InstallShield without rebooting the machine between installations. |
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Yes: |
see below. |
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| Did the RealPlayer start after installation? |
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No: |
Try starting the RealPlayer from the Windows Start menu: "Start
-> Programs -> Real -> RealPlayer" If the player does not start, then we
recommend you uninstall the 2xAV Plug-In (see directions below) and confirm the RealPlayer
is installed and functioning on your computer. |
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Yes: |
see below. |
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| Does the "2x" button appear in the upper
right corner of the RealPlayer? |
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No: |
This situation can arise if the installation process was unable to
install the required DLL's or if files were moved from location in which they were
originally installed. Best bet: Uninstall 2xAV Plug-In (see directions below)
and re-install using the default directory locations. |
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Yes: |
see below. |
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| When you press the "2x" button does the
button "push-in" and "pop-out"? |
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No: |
Congratulations, you're one of the lucky few who will be contacted by
Enounce Customer Support. Please send an email containing the Operating System you
are using, the version of the RealPlayer, the version of the 2xAV Plug-In, and the best
way to contact you (email or phone number and time to call) . |
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Yes: |
see below. |
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| When the "2x" button is
"pushed-in" is the speed slider window visible? |
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No: |
Occasionally the speed slider window is "detached" from the
player and then moved out of the visible area of the screen. When this happens, the
best way to fix the problem is to search the screen for the corner of the window (usually
the right hand-side of the screen, or below the "toolbar"). If that does not
work, send an email to us and we will mail instructions for how to change the location of
the slider window the next time the RealPlayer starts. |
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Yes: |
see below. |
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| After Purchasing the 2xAV Plug-In and Registering, I
get a message saying the "Evaluation Period has expired"? This is a
Registration problem, not an installation problem, but we'll walk through some situations
that might cause this to occur. |
- You have not registered with Enounce. (See the FAQ for instructions on how to register).
- You registered, but the process did not complete successfully. In versions prior
to 1.0.0.5, registration errors were not correctly reported during the registration
process. The easiest way to fix this problem is to upgrade to version 1.0.0.5 or a
later version of the 2xAV Plug-In.
- You do not have an internet connection. In this case you will need to send an
email to us containing the serial code you received when you purchased the 2xAV Plug-In.
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UnInstalling the 2xAV Plug-In for RealPlayer.
- Click the Start button, point to Settings and then click Control Panel.
- Double-click the Add/Remove Programs icon.
- In the list of installed programs, select 2xAV Plug-In for RealPlayer and
then click Add/Remove.
- In the Setup dialog box, click Add/Remove.
- Reboot the machine: Click the Start button, point to Shutdown and then select
"Restart" and click "OK".
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| Contact us by Email by going to Contact Page: Visit
our Contact Us page to send us email or a
fax. |
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