2xAV™ Plug-in for Windows
Media Player®
Help with 2xAV Installation
 Product Details Support
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Occasionally problems occur with the installation process. The information on
this page should resolve these issues. We'll start at the beginning and work through
some common issues.
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| Do you have the most current version of the 2xAV
Plug-In? |
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Check the following links to verify you have the most recent version of
the plug-in.
http://www.enounce.com/products/ms/wmp/download.php |
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| Did InstallShield run? |
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No: |
Confirm you are running on a Windows95, Windows98, WindowsNT, or
Windows2000 system. |
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Yes: |
see below. |
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| Did InstallShield complete successfully? |
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No: |
If the installation while InstallShield is running, you may have to
reboot your system and run the installation again. Unfortunately this is a known
problem with InstallShield and occurs when multiple installations of software (any type)
are performed using InstallShield without rebooting the machine between installations. |
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Yes: |
see below. |
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| Did Windows Media Player start and play the Enounce
2xAV Plug-In introduction? |
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No: |
Then the InstallShield process didn't complete successfully. Please
contact Enounce Support at support@enounce.com. |
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Yes: |
see below. |
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| After Purchasing the 2xAV Plug-In and Registering, I
get a message saying the "Evaluation Period has expired"? This is a
Registration problem, not an installation problem, but we'll walk through some situations
that might cause this to occur. |
- You have not registered with Enounce. (See the FAQ for instructions on how to register).
- You do not have an internet connection. In this case you will need to send an
email to us containing the serial code you received when you purchased the 2xAV Plug-In.
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UnInstalling the 2xAV Plug-In for Windows Media
Player.
- Click the Start button, point to Settings and then click Control Panel.
- Double-click the Add/Remove Programs icon.
- In the list of installed programs, select 2xAV Plug-In for Windows Media Player and
then click Add/Remove.
- In the Setup dialog box, click Add/Remove.
- Reboot the machine: Click the Start button, point to Shutdown and then select
"Restart" and click "OK".
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| Contact us by Email by going to Contact Page:
Visit our Contact Us page to send us
email or a fax. |
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