MySpeed Frequently Asked Questions
What is MySpeed?
MySpeed allows you to speed up or slow down the playback of most Internet video while maintaining natural-sounding audio (i.e. no chipmunk or Darth Vader effect). It runs in the background, detecting Adobe Flash audio/video and putting speed control in your hands.
What is MySpeed Premier and how do I use it with files on my computer?
MySpeed Premier includes all the features of MySpeed but also allows you to speed up or slow down the playback of FLV and MP4 files that you have on your computer. See these links below for more information on MySpeed Premier and tutorials for using MySpeed Premier with video on your computer.
How do I download MySpeed again if I've already purchased?
If you need to re-install MySpeed or MySpeed Premier you can download MySpeed again. Select the appropriate link below.
How do I download the previous version of MySpeed again (I have not upgraded to V5)?
If you need to re-install MySpeed for Windows Version 3 or MySpeed for Mac Version 1.43 you can download MySpeed again. Select the appropriate link below.
Existing customers of MySpeed for Windows or MySpeed for Mac may purchase an upgrade to MySpeed Version 5 from the Enounce Online store. Follow these steps.
But I just purchased, do I have to purchase again already?
If you purchased MySpeed for Windows after April 26th 2012 or MySpeed for Mac after May 25th 2013, your Serial Number has already been upgraded. Just download MySpeed Version 5 (Win | Mac) and activate with your Serial Number.
I don’t really want to upgrade to MySpeed 5. Can I just keep using MySpeed for Windows v3 or MySpeed for Mac v1.43?
You are more than welcome to continue using your current version for as long as you wish. Hwever, Enounce has already phased out technical support, updates and bug fixes for MySpeed v3 for Windows in 2013 and support for MySpeed v1.43 for Mac will end in early 2014. Future updates to operating systems, Internet browsers and Adobe Flash may or may not be supported at Enounce’s discretion.
I installed the Version 5 upgrade but I don't want to purchase it. How do I revert back to using MySpeed for Windows v3 or MySpeedfor Mac v1.43?
To revert back to a previous version, you must first completely remove the later version from your computer because the installers will now replace a newer file with an older file.
Mac: (note: you can NOT just drag the Application to the Trash)
Do I need a credit card to use the free 7-day trial?
No, you don't need to provide us with your credit card information to use the free 7-day trial. The free trial will cease working 7 days after you download it. To continue using the program after that time, you'll need to purchase it with either a credit card or via PayPal.
What applications does MySpeed work with?
MySpeed works with most Flash & HTML5 video in most common Internet browsers. MySpeed Premier will work with downloaded Flash and HTML5 files (FLV and MP4) using the supported media players listed on our Technical Requirements page.
Please note that 64-bit versions of Internet Explorer and Firefox are not supported. See below for instructions on using the 32-bit version of Internet Explorer.
What are the minimum system requirements to run MySpeed?
Please review the Technical Requirements page for detailed information.
Does MySpeed for Windows work with 64-bit Browsers (Internet Explorer and Firefox)?
MySpeed for Windows is a 32-bit program and as such will only work with the 32-bit version of Internet Explorer and Firefox. Both 32-bit and 64-bit versions of Internet Explorer are included on 64-bit Windows. To make sure you have the 32-bit version,
How do I activate MySpeed after purchase?
See the page Enounce Product Activation Instructions on our support site.
How do I exit and close the MySpeed program?
Right-click the MySpeed system tray icon and select "Close" from the menu. Clicking the red "X" on the upper right of the MySpeed Slider closes the slider window; it does not exit the program.
Can I use MySpeed with Flash (FLV & MP4) files that I have downloaded to my computer?
Yes. The MySpeed Premier edition can be used to control the speed of downloaded FLV & MP4 files. See our tutorial about Playing Downloaded Video (FLV & MP4) Files.
The video continually pauses and re-buffers every few seconds, why?
There are two modes for sending Flash media from a server to your computer. One is known as Progressive Download, which sends data from the server to your computer as fast as your connection will allow or tries to match the download rate to your data consumption rate. In this mode, the download progress bar moves faster than the playback progress pointer. Progressive Download mode is used by such sites as YouTube, FoxNews, ABCNews, CNN, and many others.
The other mode is known as Streamed or RTMP (Real Time Messaging Protocol). In this mode a server sends the data to your computer just fast enough to play the content at normal speed with a small (typically 30 second) buffer to accommodate small fluctuations in the connection speed. If you attempt to play this content faster than normal, you will play through this small buffer and then playback will pause until that buffer is refilled. Some sites such as BarBri, TED.com, DrNjeebLectures.com use this RTMP streaming mode. Unfortunately there is no way for MySpeed to control the download speed of Streamed content.
Can MySpeed be temporarily disabled without closing the program?
Yes. MySpeed must not be active, that is, in use, when you try to disable it. When the MySpeed system tray icon is gray, MySpeed is not active. To disable MySpeed right-click the MySpeed icon in the system tray and select Disable MySpeed. To enable MySpeed, right-click the system tray icon again and select Enable MySpeed.
Can I minimize or hide MySpeed while a video is playing?
Yes. You can show or hide the MySpeed slider at any time by clicking the MySpeed icon in the system tray. You can also hide the MySpeed slider just by clicking the [X] in the upper right corner. This will close the slider without exiting the application.
MySpeed appears to start at random speeds. Why is that?
MySpeed defaults to the speed setting last used. However, if you have a mouse with a scroll wheel, the speed setting may fluctuate due to the scroll wheel’s control of the slider. If you have rolled the scroll wheel without realizing it, you may have changed the speed setting.
Can I control playback speed with hot keys?
Yes. MySpeed supports the use of hot keys. Hot keys are defined on the Hot Keys tab of the MySpeed preferences window. The default hot keys are:
To change defaults, right-click the MySpeed system tray icon and select "Preferences," then the Hot Keys tab.
How do I stop MySpeed from loading automatically and grabbing control of the mouse?
MySpeed automatically displays its speed slider whenever Flash media begins to play, and the mouse pointer is moved to the slider. Beta versions of MySpeed enabled this feature by default. You may enable or disable this feature in the Preferences window. To open the Preferences window, right-click the MySpeed system tray icon and select Preferences. Then uncheck the option "Show/hide slider automatically."
How do I change MySpeed's start-up behavior?
Right-click the MySpeed system tray icon and select Preferences. Enable or disable the "Start MySpeed when Windows starts up" option.
How do I change the minimum and maximum speeds on the MySpeed slider?
Change the minimum and maximum speed values by right-clicking the MySpeed system tray icon and selecting Preferences.
MySpeed for Windows
You should first try to use the "Uninstall a program" option from the Windows Control Panel.
If MySpeed did not get removed through the normal uninstall using the Control Panel, MySpeed must have been stuck in Memory when you tried to run the Uninstall and so parts of MySpeed could not be removed. When this happens, the Microsoft Installer/Uninstaller is suppose to prompt you to restart the computer so that the locked files may be removed when the machine starts up again. Unfortunately MS doesn't always work the way it should. You can try these steps to manually remove MySpeed.
MySpeed for Mac
If you no longer have the MySpeed icon in the menu bar then remove MySpeed from the Login items list on the Account preferences screen.
Latest Known Issues
- MySpeed for Mac does not work with Google Chrome on YouTube or Vimeo
- MySpeed for Mac Stops Working with Safari
- Firefox v27 HTML5 Player does not work with MySpeed for Windows
- MySpeed stops working with Google Chrome v31
- MySpeed stops working with Internet Explorer when you upgrade to Windows 8.1
- I Upgraded to Safari 6.1 or Mavericks and MySpeed stopped working
- Internet Explorer 10 and HTML5 Video
- MySpeed 1.4 Users Need to Upgrade for Compatibility with Safari 6.1
- MySpeed for Mac Stopped Working with Chrome PepperFlash (again)
- MySpeed for Mac suddenly stopped working with Firefox, Chrome or Safari
Is Your MySpeed Up-to-Date?
MySpeed Version 5 for Windows and Mac Now Available
- Support for HTML5
- Support for YouTube HTML5 player, Hulu and Google Voice
- Toggle between normal and last speed
- Track time saved