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Support Hours:


Our customer support representatives are available during normal business hours, Monday to Friday. We will respond to your request within two business days.

Email Support:

Use our technical support form to initiate all Email Support. Please do not email our sales department as that will only delay your support request.  Be sure to check the MySpeed Latest Known Issues page because your issue may already be solved there.

Phone Support:

Phone support is available to MySpeed Premier customers only. All phone support must be initiated using our technical support form and our customer support representative will contact you to arrange a support call.

Online Support:


Top MySpeed Most Frequently Ask Questions:

Why should I upgrade to MySpeed 5 for Windows?
I upgraded my Serial Number to MySpeed 5 or MySpeed Premier, now what?
How do I upgrade my MySpeed for Windows (v3) to the new MySpeed 5 for Windows with support for HTML5?
Do I need a credit card to use the free 7-day trial?
How do I download MySpeed again if I've already purchased?
The video continually pauses and re-buffers every few seconds, why?