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Support Hours:

Our customer support representatives are available during normal business hours, Monday - Friday. We will respond to your request within two business days.

Email Support:

Use our technical support form to initiate all Email Support. Please do not email our sales department as that will only delay your support request.

Phone Support:

Phone support is available to MySpeed Premier customers only. All phone support must be initiated using our technical support form and our customer support representative will contact you to arrange a support call.

Online Support:

Enounce Product Activation Instructions
MySpeed for Mac Getting Started Page
MySpeed Frequently Asked Questions (FAQ)
2xAV Frequently Asked Questions (FAQ)
Download Latest Version of MySpeed (Win | Mac)
Request technical support

Top MySpeed Most Frequenty Ask Questions:

I Upgraded to OS X Lion and MySpeed suddenly stopped working.

We have a new Release Candidate with support for OS X Lion that will be ready for general release soon. You can get early access to this release and help us complete testing by providing feedback. Click here to download this new release.

MySpeed for Mac stopped working with Google Chrome .

Starting with Chrome version 14, the Chrome team has blocked all applications like MySpeed from working with Chrome on Mac OS X 10.7. They are only going to allow approved application to add extensions to Google Chrome the way MySpeed does.

MySpeed has already been approved by the Chrome team but the Chrome features needed to recognize approved applications don't exist in the stable release of Chrome yet. However, they have been added to an early pre-Beta release of Chrome for testing.

If you are an avid Chrome user and would like to test MySpeed with the latest Chrome download and install this latest release of MySpeed and download and install the Chrome (Canary) release from the link below.
MySpeed Click here to download the latest MySpeed release

Chrome (Canary): http://tools.google.com/dlpage/chromesxs.
Please note this version of Chrome is called Canary (think coal mine) and is a pre-Beta and pre-Dev channel release. You can learn more about these release channels from the Chrome Release Channels page. The Canary release has not been tested yet by the Chrome team or the user community. It will run alongside your normal Chrome without interfering with it so you can easily switch to your stable Chrome should you need to. Enounce cannot accept any responsibility for any problems you experience with this early Chrome release. Try it at your own risk.

My Mac computer recently automatically upgraded to Safari 5.1 and now MySpeed doesn't work.

We have a new Release Candidate with support for Safari 5.1 that will be ready for general release soon. You can get early access to this release and help us complete testing by providing feedback. Click here to download this new release.

Do I need a credit card to use the free 7-day trial?

No, you don't need to provide us with your credit card information to use the free 7-day trial. The free trial will cease working 7 days after you download it. To continue using the program after that time, you'll need to purchase it with either a credit card or via PayPal.

Top 2xAV Most Frequenty Ask Questions:

Does 2xAV work with RealPlayer 14?

Recently RealNetworks released RealPlayer 14. This latest release is not compatible with the 2xAV Plug-In for RealPlayer. To continue to use the 2xAV Plug-In for RealPlayer you must not upgrade to version 14; please continue to use RealPlayer SP (or lesser version) which is still available from RealNetworks here:
http://real.custhelp.com/app/answers/detail/a_id/8976/kw/previous%20versions/p/9%2C17

We are currently looking to add support for RealPlayer 14 and will let you know when more information is available.

Does 2xAV work with Microsoft Windows Vista?

Although the 2xAV Plug-In for RealPlayer works on Microsoft Windows Vista, it is not yet officially supported. To use the 2xAV Plug-In for RealPlayer on Windows Vista, you must be running 2xAV Plug-In version 3.11 or later.

The 2xAV Plug-In for Microsoft Windows Media Player is not supported on Vista. If you need to view Windows Media Content while running Vista, you must install RealPlayer 10.5 (not RealPlayer 11) and set RealPlayer as the default player for Windows Media content. See Where can I find previous versions of RealPlayer? to find these earlier versions.

Why does 2xAV for RealPlayer work with some of my files and not others?

2xAV is loaded by the RealPlayer core audio architecture. The RealPlayer core audio architecture is itself a RealPlayer Plug-In and is not loaded by RealPlayer until the media format has been determined, which is why the 2xAV menu choice will not appear in the RealPlayer tools menu until you select your media file. For most of the media formats that RealPlayer is capable of playing, RealPlayer will load the default audio architecture (which then loads 2xAV). However, for some media formats, such as MPEG4 and Windows Media (WMA, WMV), RealPlayer must use a different architecture and thus never loads 2xAV. For example, for the Windows Media format, RealPlayer loads the Windows Media Directshow architecture to decode and simply wraps the RealPlayer user interface around the presentation. In this case, if you have installed a licensed copy of 2xAV for Windows Media Player, then you would still get the 2xAV functionality since 2xAV for Windows Media Player is loaded by the Windows Media Directshow architecture.