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MySpeed Latest Known Issues

Please review these issues before submitting a support request.  If your issue is not resolved below please use the technical support request form to initiate a support ticket.  Please use the same Internet Browser to submit the form that you use to view videos online.  



macOS High Sierra Update
Monday, 25 September 2017 14:49

We are aware that the new macOS High Sierra was recently released.

Last Updated on Wednesday, 04 October 2017 17:33
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Firefox v55 for Mac Update Crashes with MySpeed
Friday, 01 September 2017 14:49

The latest Firefox v55 update on Mac OS X crashes when MySpeed is loaded.

Last Updated on Thursday, 21 September 2017 03:34
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Firefox v52 for Mac Update Crashes with MySpeed
Friday, 24 March 2017 14:49

The latest Firefox v52 update on Mac OS X crashes when MySpeed is loaded.

Last Updated on Friday, 08 September 2017 02:40
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Firefox v48 for Widnows Update Breaks MySpeed
Thursday, 04 August 2016 14:49

The latest Firefox v48 update on Windows causes a problem for MySpeed.

Last Updated on Sunday, 07 August 2016 02:38
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MySpeed for Mac with Chrome or Safari and Sierra (or El Capitan)
Friday, 22 January 2016 03:47

On January 20th, 2016, Google pushed out the Google Chrome v48 update and this new update prevents MySpeed from working with Chrome on Mac El Capitan OS X 10.11 and later.

Last Updated on Monday, 02 January 2017 14:19
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MySpeed on El Capitan OS X 10.11 or Sierra macOS 10.12
Thursday, 01 October 2015 14:42

Please read this for more information about MySpeed on macOS Sierra or Mac El Capitan OS X 10.11.

Last Updated on Wednesday, 19 October 2016 12:29
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MySpeed for Windows 64-bit for Chrome 64-bit browsers.
Tuesday, 08 September 2015 03:05

For Chrome 64-bit, download the MySpeed for Windows 64-bit from the link below.  MySpeed does support 64-bit Windows with 32-bit browsers but does not support other 64-bit browsers such as Firefox 64-bit and MS Edge.

Last Updated on Sunday, 07 August 2016 02:42
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MySpeed for Mac Stops Working after Safari Update
Tuesday, 01 September 2015 00:00

If MySpeed for Mac suddenly stopped work with Safari, it's most likely that your Safari just installed an update.

Last Updated on Wednesday, 10 February 2016 14:28
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MySpeed for Mac Always Starts at Normal Speed in Safari
Thursday, 02 April 2015 12:55

While viewing video in Safari for Mac, MySpeed reverts to normal speed after a pause or start of a new video.

Last Updated on Thursday, 02 April 2015 13:03
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Video does not stay paused or gets out of sync
Thursday, 29 January 2015 15:11

When pausing a video in Safari, the video restarts on its own after a few seconds.

Last Updated on Saturday, 12 September 2015 20:53
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Upgrade for Yosemite
Monday, 06 October 2014 14:37

I upgraded or want to upgrade to Yosemite, what do I need to do?

Last Updated on Thursday, 12 February 2015 14:38
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