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MySpeed Latest Known Issues

Please review these issues before submitting a support request.  If your issue is not resolved below please use the technical support request form to initiate a support ticket.  Please use the same Internet Browser to submit the form that you use to view videos online.  



MySpeed for Mac Mojave 10.14 Update
Sunday, 07 October 2018 12:53

The current release of MySpeed will now install on Mojave with SIP disabled; however the same issues and limitations that existed on previous versions of macOS still exist. Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS Mojave.

Last Updated on Monday, 08 October 2018 14:04
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Windows protected your PC Message
Thursday, 09 August 2018 06:10

If you see the message Windows protected your PC from Windows Defender SmartScreen after running the MySpeed installer, please be assured our install is safe and digitally signed with a Thawte code signing certificate.

Last Updated on Thursday, 09 August 2018 13:58
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Windows Error Saving License to Registry
Wednesday, 08 August 2018 18:30

The error message, Error saving license to registry, when you try to activate, can occur if the install process was not able to properly set up the registry for saving the license.

Last Updated on Sunday, 12 August 2018 18:36
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Windows Sound Configuration
Tuesday, 07 August 2018 18:40

Please check your playback settings in Windows.

Last Updated on Sunday, 12 August 2018 18:43
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Firefox v58 for Mac Update Not Working with MySpeed
Thursday, 25 January 2018 00:00

The latest Firefox v58 update on Mac OS X is not working with MySpeed .

Last Updated on Friday, 26 January 2018 04:00
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Firefox v58+ for Windows Update Not Working with MySpeed
Wednesday, 01 November 2017 14:49

The latest Firefox update causes a problem for MySpeed on Windows 10.

Last Updated on Tuesday, 06 February 2018 18:31
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macOS High Sierra Update
Monday, 25 September 2017 14:49

The current release of MySpeed will now install on High Sierra however the same issues and limitations that existed on macOS Sierra still exist.  Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS High Sierra.

Last Updated on Sunday, 07 October 2018 13:14
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Firefox v56 for Mac Update Not Working or Crashes with MySpeed
Friday, 01 September 2017 14:49

The latest Firefox v56 update on Mac OS X is not working with MySpeed or may crash when MySpeed is loaded.

Last Updated on Sunday, 19 November 2017 00:05
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MySpeed for Mac with Chrome or Safari and Sierra (or El Capitan)
Friday, 22 January 2016 03:47

On January 20th, 2016, Google pushed out the Google Chrome v48 update and this new update prevents MySpeed from working with Chrome on Mac El Capitan OS X 10.11 and later.

Last Updated on Monday, 02 January 2017 14:19
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MySpeed on El Capitan OS X 10.11 or Sierra macOS 10.12
Thursday, 01 October 2015 14:42

Please read this for more information about MySpeed on macOS Sierra or Mac El Capitan OS X 10.11.

Last Updated on Wednesday, 19 October 2016 12:29
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MySpeed for Windows 64-bit for Chrome 64-bit browsers.
Tuesday, 08 September 2015 03:05

For Chrome 64-bit, download the MySpeed for Windows 64-bit from the link below.  MySpeed does support 64-bit Windows with 32-bit browsers but does not support other 64-bit browsers such as Firefox 64-bit and MS Edge.

Last Updated on Sunday, 07 August 2016 02:42
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