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MySpeed Latest Known Issues

Please review these issues before submitting a support request.  If your issue is not resolved below please use the technical support request form to initiate a support ticket.  Please use the same Internet Browser to submit the form that you use to view videos online.  

Firefox v48 for Widnows Update Breaks MySpeed
Thursday, 04 August 2016 14:49

The latest Firefox v48 update on Windows causes a problem for MySpeed.

Last Updated on Sunday, 07 August 2016 02:38
MySpeed for Mac with Chrome or Safari and Sierra (or El Capitan)
Friday, 22 January 2016 03:47

On January 20th, 2016, Google pushed out the Google Chrome v48 update and this new update prevents MySpeed from working with Chrome on Mac El Capitan OS X 10.11.

Last Updated on Wednesday, 19 October 2016 12:25
MySpeed on El Capitan OS X 10.11 or Sierra macOS 10.12
Thursday, 01 October 2015 14:42

Please read this for more information about MySpeed on macOS Sierra or Mac El Capitan OS X 10.11.

Last Updated on Wednesday, 19 October 2016 12:29
MySpeed for Windows 64-bit for Chrome 64-bit browsers.
Tuesday, 08 September 2015 03:05

For Chrome 64-bit, download the MySpeed for Windows 64-bit from the link below.  MySpeed does support 64-bit Windows with 32-bit browsers but does not support other 64-bit browsers such as Firefox 64-bit and MS Edge.

Last Updated on Sunday, 07 August 2016 02:42
MySpeed for Mac Stops Working after Safari Update
Tuesday, 01 September 2015 00:00

If MySpeed for Mac suddenly stopped work with Safari, it's most likely that your Safari just installed an update.

Last Updated on Wednesday, 10 February 2016 14:28
MySpeed for Mac Always Starts at Normal Speed in Safari
Thursday, 02 April 2015 12:55

While viewing video in Safari for Mac, MySpeed reverts to normal speed after a pause or start of a new video.

Last Updated on Thursday, 02 April 2015 13:03
Video does not stay paused or gets out of sync
Thursday, 29 January 2015 15:11

When pausing a video in Safari, the video restarts on its own after a few seconds.

Last Updated on Saturday, 12 September 2015 20:53
Upgrade for Yosemite
Monday, 06 October 2014 14:37

I upgraded or want to upgrade to Yosemite, what do I need to do?

Last Updated on Thursday, 12 February 2015 14:38
MySpeed for Mac Does Not Start
Friday, 22 August 2014 18:30

MySpeed for Mac installs correctly but the MySpeed icon does not appear in the menu bar after install or when launched from the Applications folder.

Last Updated on Friday, 22 August 2014 19:09
MySpeed stops working with Internet Explorer 11
Tuesday, 22 October 2013 15:32

Microsoft recently released Internet Explorer to version 11.  Internet Explorer 11 enables Enhanced Protected Mode by default.  You will need to manually disable Enhanced Protected Mode in order for any IE Add-Ons including MySpeed to work.


See this Microsoft KB article for instructions: http://support.microsoft.com/kb/2864914


Applies to: MySpeed for Windows Version 5

Opearting Systems: Windows

Browsers: Internet Explorer 11

Last Updated on Tuesday, 20 May 2014 19:06
Internet Explorer 10 and HTML5 Video
Saturday, 05 October 2013 00:00

MySpeed for Windows Version 5 does not work Internet Explorer 10 with HTML5 video.  See below for more infomation.

Last Updated on Wednesday, 20 November 2013 19:35
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