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MySpeed Latest Known Issues

Please review these issues before submitting a support request.  If your issue is not resolved below please use the technical support request form to initiate a support ticket.  Please use the same Internet Browser to submit the form that you use to view videos online.  



Firefox v56 for Windows Update Not Working with MySpeed
Wednesday, 01 November 2017 14:49

The latest Firefox update causes a problem for MySpeed on Windows 10.

Last Updated on Wednesday, 15 November 2017 04:01
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macOS High Sierra Update
Monday, 25 September 2017 14:49

MySpeed still has limited availability on macOS High Sierra as we are still working on a issues with specific browsers.  Please read this for more information about MySpeed on macOS High Sierra.

Last Updated on Monday, 27 November 2017 12:40
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Firefox v56 for Mac Update Not Working or Crashes with MySpeed
Friday, 01 September 2017 14:49

The latest Firefox v56 update on Mac OS X is not working with MySpeed or may crash when MySpeed is loaded.

Last Updated on Sunday, 19 November 2017 00:05
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MySpeed for Mac with Chrome or Safari and Sierra (or El Capitan)
Friday, 22 January 2016 03:47

On January 20th, 2016, Google pushed out the Google Chrome v48 update and this new update prevents MySpeed from working with Chrome on Mac El Capitan OS X 10.11 and later.

Last Updated on Monday, 02 January 2017 14:19
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MySpeed on El Capitan OS X 10.11 or Sierra macOS 10.12
Thursday, 01 October 2015 14:42

Please read this for more information about MySpeed on macOS Sierra or Mac El Capitan OS X 10.11.

Last Updated on Wednesday, 19 October 2016 12:29
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MySpeed for Windows 64-bit for Chrome 64-bit browsers.
Tuesday, 08 September 2015 03:05

For Chrome 64-bit, download the MySpeed for Windows 64-bit from the link below.  MySpeed does support 64-bit Windows with 32-bit browsers but does not support other 64-bit browsers such as Firefox 64-bit and MS Edge.

Last Updated on Sunday, 07 August 2016 02:42
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MySpeed for Mac Stops Working after Safari Update
Tuesday, 01 September 2015 00:00

If MySpeed for Mac suddenly stopped work with Safari, it's most likely that your Safari just installed an update.

Last Updated on Wednesday, 10 February 2016 14:28
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MySpeed for Mac Always Starts at Normal Speed in Safari
Thursday, 02 April 2015 12:55

While viewing video in Safari for Mac, MySpeed reverts to normal speed after a pause or start of a new video.

Last Updated on Thursday, 02 April 2015 13:03
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Video does not stay paused or gets out of sync
Thursday, 29 January 2015 15:11

When pausing a video in Safari, the video restarts on its own after a few seconds.

Last Updated on Saturday, 12 September 2015 20:53
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Upgrade for Yosemite
Monday, 06 October 2014 14:37

I upgraded or want to upgrade to Yosemite, what do I need to do?

Last Updated on Thursday, 12 February 2015 14:38
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MySpeed for Mac Does Not Start
Friday, 22 August 2014 18:30

MySpeed for Mac installs correctly but the MySpeed icon does not appear in the menu bar after install or when launched from the Applications folder.

Last Updated on Friday, 22 August 2014 19:09
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