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MySpeed Latest Known Issues

Please review these issues before submitting a support request.  If your issue is not resolved below please use the technical support request form to initiate a support ticket.  Please use the same Internet Browser to submit the form that you use to view videos online.  



MySpeed for Mac Browser Support
Friday, 15 November 2019 00:00

As of Chrome version 76, Opera version 66, Vivaldi version 2.11.1811.38, and Firefox version 68 (including Firefox ESR) on Mac, MySpeed for Mac is unable to detect video and control the playback speed in those browsers. These browsers are going out of their way, so to speak, to block software like MySpeed from working with them in an effort to be more secure. There is currently no work-around for this.

Here are some FAQs and self-help videos to get you going with MySpeed on Mac

FAQ and self-help video for disabling SIP if you have not yet done that

MySpeed for Mac installation and browser support

Browser support only (SIP disabled and MySpeed already installed)

Here's the current list of browsers that MySpeed for Mac can support:

  • SRWare Iron browser: (https://www.srware.net/iron/, another Chromium based browser) that looks and feels most like Chrome. You can sign into Chrome, and it will import all of your bookmarks and run your extensions.
  • The SeaMonkey browser: (http://www.seamonkey-project.org/, a Mozilla (Firefox) based browser) - note, there is an issue with Seamonkey latest (2.53.1) - please email support for the pre-release of MySpeed to work with this version of Seamonkey

Note: the SRWare Iron browsers are based on the Chromium project, however, they do not implement all the restrictions that Chrome implements to prevent MySpeed from working with them. They do however, use the Utility: AudioService task to play audio. This prevents MySpeed from working them as of their latest versions. However, this can be disabled via a command line parameter so that MySpeed will work.

You can launch SRWare Iron from the command line (the Terminal application on your Mac) like so:

  • SRWare Iron: /Applications/Chromium.app/Contents/MacOS/Chromium --disable-features=AudioServiceOutOfProcess

However, that is not a very good long term solution. We are providing a clickable Launchers that you can put into your Applications folder that will launch SRWare Iron with those command line parameters for you:

Download the zip file for your preferred browser and double click to unzip the file; the unziped application file can be then moved to your applications folder and used to launch the respective browser. You will likely need to right-click and select Open the first time you run them as you Mac will claim they are created by an unidentified developer.

Sorry for the trouble and thank you for your patience.

Last Updated on Wednesday, 08 April 2020 19:55
 
Chrome, Opera, Vivaldi for Windows not working with MySpeed
Tuesday, 22 October 2019 00:00

Chrome, Windows version, as of version 76 and later, is running its Audio Service in a separate, protected process. However, as of version 78 it is also running the browser process in a sandboxed container. This prevents MySpeed from working with Chrome. The good news is you can disable Chrome running the Audio Service in a separate process and from running the browser process in a sandboxed container with a command line parameter.

Last Updated on Saturday, 11 January 2020 15:45
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MySpeed detects it cannot work with Chrome
Monday, 21 October 2019 12:53

NOTE: this FAQ only applies to MySpeed version 5,6,2,455 and higher

As of Chrome version 76, MySpeed has had various issues working with Chrome. This has been frustrating for our users, and very frustrating to us as well.

You can also watch a tips and tricks video for working with Chrome that describes what is in this FAQ here.

Last Updated on Friday, 01 November 2019 14:37
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MySpeed for Mac 10.14 Mojave, 10.15 Catalina Update
Sunday, 29 September 2019 00:00

The current release of MySpeed will now install on Mojave and Catalina with SIP disabled; however the same issues and limitations that existed on previous versions of macOS still exist. Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS Mojave and Catalina.

Last Updated on Tuesday, 12 May 2020 13:41
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Chrome for Windows version 76+ not working with MySpeed
Sunday, 29 September 2019 00:00

Chrome, (Windows version) as of version 76 and later, is running its Audio Service in a separate, protected process. This prevents MySpeed from working with Chrome. The good news is you can disable Chrome running the Audio Service in a separate process with a command line parameter.

Last Updated on Sunday, 29 September 2019 18:55
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Windows protected your PC Message
Thursday, 09 August 2018 06:10

If you see the message Windows protected your PC from Windows Defender SmartScreen after running the MySpeed installer, please be assured our install is safe and digitally signed with a Thawte code signing certificate.

Last Updated on Thursday, 09 August 2018 13:58
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Windows Error Saving License to Registry
Wednesday, 08 August 2018 18:30

The error message, Error saving license to registry, when you try to activate, can occur if the install process was not able to properly set up the registry for saving the license.

Last Updated on Sunday, 12 August 2018 18:36
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Windows Sound Configuration
Tuesday, 07 August 2018 18:40

Please check your playback settings in Windows.

Last Updated on Sunday, 12 August 2018 18:43
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Firefox v58 for Mac Update Not Working with MySpeed
Thursday, 25 January 2018 00:00

The latest Firefox v58 update on Mac OS X is not working with MySpeed .

Last Updated on Friday, 26 January 2018 04:00
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Firefox v58+ for Windows Update Not Working with MySpeed
Wednesday, 01 November 2017 14:49

The latest Firefox update causes a problem for MySpeed on Windows 10.

Last Updated on Tuesday, 06 February 2018 18:31
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macOS High Sierra Update
Monday, 25 September 2017 14:49

The current release of MySpeed will now install on High Sierra however the same issues and limitations that existed on macOS Sierra still exist.  Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS High Sierra.

Last Updated on Sunday, 07 October 2018 13:14
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