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MySpeed Latest Known Issues

Please review these issues before submitting a support request.  If your issue is not resolved below please use the technical support request form to initiate a support ticket.  Please use the same Internet Browser to submit the form that you use to view videos online.  



MySpeed for Mac and Chrome 76 or Firefox 68
Monday, 16 September 2019 00:00

As of Chrome version 76 and Firefox version 68 on Mac, MySpeed for Mac is unable to detect video and control the playback speed. Both browsers are going out of their way, so to speak, to block software like MySpeed from working with them in an effort to be more secure.

We are still working the issue, though at this point in time, we do not have an ETA as to when, or even if, this problem will be resolved.

In the meantime, please use the Opera browser (http://www.opera.com, this is a Chromium based browser that has similar performance and overall feel to Chrome.)

If you prefer Firefox, MySpeed still works with the Firefox ESR (Enterprise version), which you can download here: https://www.mozilla.org/en-US/firefox/organizations

Sorry for the trouble and thank you for your patience.

Last Updated on Monday, 16 September 2019 13:20
 
Chrome Audio Service Disable
Monday, 13 May 2019 12:53

Chrome sometimes will run a field trial of the Audio Service Sandbox, or it will run the Audio Service outside of the main Chrome process, which prevents MySpeed from working with Chrome. You can disable the Audio Service in Chrome with a command line parameter.

Last Updated on Friday, 30 August 2019 13:30
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Chrome version 76 not working with MySpeed
Monday, 13 May 2019 12:53

As of Chrome version 76, MySpeed versions up to 5,5,5,445 were unable to detect video and control the playback speed in Chrome. The issue has been resolved; please download the latest verison of MySpeed and install. MySpeed for Windows

Please be sure to reboot after install.

If you have a Mac, we are still working the issue and hope to have a solution soon.

Otherwise, in the meantime, please use the Opera browser (http://www.opera.com, this is a Chromium based browser that has similar performance and overall feel to Chrome.) Sorry for the trouble and thank you for your patience..

Last Updated on Friday, 09 August 2019 15:22
 
MySpeed for Mac Mojave 10.14 Update
Sunday, 07 October 2018 12:53

The current release of MySpeed will now install on Mojave with SIP disabled; however the same issues and limitations that existed on previous versions of macOS still exist. Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS Mojave.

Last Updated on Tuesday, 05 March 2019 14:38
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Windows protected your PC Message
Thursday, 09 August 2018 06:10

If you see the message Windows protected your PC from Windows Defender SmartScreen after running the MySpeed installer, please be assured our install is safe and digitally signed with a Thawte code signing certificate.

Last Updated on Thursday, 09 August 2018 13:58
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Windows Error Saving License to Registry
Wednesday, 08 August 2018 18:30

The error message, Error saving license to registry, when you try to activate, can occur if the install process was not able to properly set up the registry for saving the license.

Last Updated on Sunday, 12 August 2018 18:36
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Windows Sound Configuration
Tuesday, 07 August 2018 18:40

Please check your playback settings in Windows.

Last Updated on Sunday, 12 August 2018 18:43
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Firefox v58 for Mac Update Not Working with MySpeed
Thursday, 25 January 2018 00:00

The latest Firefox v58 update on Mac OS X is not working with MySpeed .

Last Updated on Friday, 26 January 2018 04:00
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Firefox v58+ for Windows Update Not Working with MySpeed
Wednesday, 01 November 2017 14:49

The latest Firefox update causes a problem for MySpeed on Windows 10.

Last Updated on Tuesday, 06 February 2018 18:31
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macOS High Sierra Update
Monday, 25 September 2017 14:49

The current release of MySpeed will now install on High Sierra however the same issues and limitations that existed on macOS Sierra still exist.  Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS High Sierra.

Last Updated on Sunday, 07 October 2018 13:14
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Firefox v56 for Mac Update Not Working or Crashes with MySpeed
Friday, 01 September 2017 14:49

The latest Firefox v56 update on Mac OS X is not working with MySpeed or may crash when MySpeed is loaded.

Last Updated on Sunday, 19 November 2017 00:05
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