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Support Hours:

Support

Our customer support representatives are available during normal business hours, Monday to Friday. We will respond to your request within two business days.

Email Support:

Use our technical support form to initiate all Email Support. Please do not email our sales department as that will only delay your support request.  Be sure to check the MySpeed Latest Known Issues page because your issue may already be solved there.

Online Support:

 

Top MySpeed Most Frequently Ask Questions:

I sent in a support request but still have not received a response!

We make every effort to get back to you within two days. If you do not get a response from us within that time frame - it is most likely because our email response was waylaid by your anti-spam system. Please be sure you check your SPAM folder.

Another similar but slightly different issue is that we spend the time and effort to email a response to your question, only to get an immediate response from your email server that our response was rejected as spam. There is nothing we can do for you if your email server will not let us communicate with you. Make sure all email communications from enounce.com are not rejected as SPAM.

Why should I upgrade to MySpeed 5 for Windows?

MySpeed 5 for Windows offers significant enhancements over the current version. The most notable feature is the addition of HMTL5 support. HTML5 is a leap forward for viewing video on the Internet, enabling videos to be easily embedded and played in web pages without additional software, commonly known as plug-ins. The development effort required to ensure MySpeed customers can take advantage of HTML5 was significant, necessitating this version to be a paid upgrade. The upgrade also gives you other great features, including:

  • Toggling between normal and the last speed you used
  • Speeding up or slowing down Hulu and Google Voice
  • Support for YouTube’s new HTML5 player
  • Keeping track of how much time you’re saving with MySpeed!

 

I upgraded my Serial Number to MySpeed 5 or MySpeed Premier, now what?

If you just purchased an upgrade see below:

  1. Once your upgrade purchase is complete, the product code on your existing Serial Number will be upgraded to MySpeed 5 or MySpeed Premier for Windows status.
  2. Download download MySpeed 5 for Windows (Click Here). The download is the same for regular and Premier.
  3. Then Activate (click here for instructions) MySpeed 5 or Premier for Windows using your existing Serial Number.
How do I upgrade my MySpeed for Windows (v3) to the new MySpeed 5 for Windows with support for HTML5?

Existing customers of MySpeed for Windows may purchase an upgrade to MySpeed 5 for Windows from the Enounce Online store.  Follow these steps.

  1. Purchase the upgrade from our Enounce Online store (Click Here). You will need to enter your Serial Number on the product details page. If you have lost your Serial Number, please contact our Technical Support (Click Here).
  2. Once your upgrade purchase is complete, the product code on your existing Serial Number will be upgraded to MySpeed 5 for Windows.
  3. Download download MySpeed 5 for Windows (Click Here). 
  4. Then Activate (click here for instructions) MySpeed 5 for Windows using your existing Serial Number.

But I just purchased, do I have to purchase again already?

If you purchased MySpeed after April 26th 2012, your Serial Number has already been upgraded to MySpeed 5 for Windows.  Just download MySpeed 5 for Windows (Click Here) and activate with your  Serial Number.

Premier Customers: MySpeed Premier customers are always entitled to Free Upgrades.

Do I need a credit card to use the free 7-day trial?

No, you don't need to provide us with your credit card information to use the free 7-day trial. The free trial will cease working 7 days after you download it. To continue using the program after that time, you'll need to purchase it with either a credit card or via PayPal.

How do I download MySpeed again if I've already purchased?

If you need to re-install MySpeed or MySpeed Premier you can download MySpeed again. Select the appropriate link below.

Download Latest Version of MySpeed or MySpeed Premier for (Win | Mac)

The video continually pauses and re-buffers every few seconds, why?

There are two modes for sending Flash media from a server to your computer. One is known as Progressive Download, which sends data from the server to your computer as fast as your connection will allow or tries to match the download rate to your data consumption rate. In this mode, the download progress bar moves faster than the playback progress pointer. Progressive Download mode is used by such sites as YouTube, FoxNews, ABCNews, CNN, and many others.

The other mode is known as Streamed or RTMP (Real Time Messaging Protocol). In this mode a server sends the data to your computer just fast enough to play the content at normal speed with a small (typically 30 second) buffer to accommodate small fluctuations in the connection speed. If you attempt to play this content faster than normal, you will play through this small buffer and then playback will pause until that buffer is refilled. Some sites such as BarBri, TED.com, DrNjeebLectures.com use this RTMP streaming mode. Unfortunately there is no way for MySpeed to control the download speed of Streamed content.